It’s not cheap to ring home from abroad! A blog about @EE and high charges to use mobiles abroad.

I’m sick of hearing how apparently it’s now cheaper then ever to use your mobile phone in Europe. Bullshit! Some networks boast charges are just the same as using in the UK. Bullshit again. Everyman and his dog has a monthly package of calls, texts and data even most pay as you go users. As you can’t use these packages in Europe this automatically means that you will have significant costs as whatever it costs to use your phone in Europe you still have your normal package to pay. I pay £45 a month for my “free” (lol) phone, unlimited calls, texts and data. I have just spent the last ten days in Europe and EE were so kind so cap my calls and texts at £2 a day. That’s very kind of them. So for March I can pay my £45 package and £20 for the ten days I have been out of the UK. Data is the “best” deal (double lol). For £12 I can have 500MB of Internet over 7 days. Not bad. Nobody really understands what MB means but hey £500 is a huge number. I mean if someone offered me 500 chocolate bars or cans of Coke for £12 I would be like hell, yeah! Well no, not really. It lasted a couple of days. 

Bear in mind my hotel had free wi-fi, European cities generally offer free wi-fi and even public transport offers free wi-fi,that, wait for it……actually works. (Take note Virgin trains East Coast). Also I switched off all my notifications because obviously smart phones are always beeping and updating and using data 24/7. I once bought 50MB of data abroad off EE for my I-pad and forgot to stop whatever my I-pad does. It lasted 3 minutes!!!!! I won’t make that mistake again. I’m sure my I-pad is up to something big to use that much data in a few minutes. I’m sure it will give me a notification one day telling me it has cured cancer! Back to my phone and I even had it in don’t roam mode. I literally switched it to row,m and checked my e-mails and Facebook for a few minutes every now and then. And it was just gone! I ended up buying too 500MB bundles and two smaller 50MB bundles spending £30 despite having unlimited data on my package. So my usual £45 phone bill in April is £95! It’s so cheap using my phone abroad the advert says!

Here’s an idea. Why can’t I just use my current minutes, texts and data when I’m in Europe? Is this such a huge problem for mobile networks?

I highlighted this to EE on Twitter who suggested I call them to discuss my concerns. Which translate as they have no response and I’m making them look bad on Twitter so they are trying to contain me. You have to ring EE because they are a communications company who you can’t contact electronically. Do you think they will say “yes Paul you are right, we will lower our prices immediately for all customers using their phones abroad” or do you think I will get to pick loads of options, none of them quite what I want before being put on hold for hours and then getting through to a non English speaking person who hasn’t a clue what I’m on about but will read me some spiel about call charges in Europe that just confirms what I have just said that it costs a lot to use EE abroad and I didn’t need to ring them for this. I wasn’t suggested EE had made a mistake on my bill, I’m suggesting the bill is right, it’s the call charges abroad that are so high!

Don’t waste my time!

P

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